SHIPPING POLICY

Please be mindful of the fact that each item that you order is custom made for you, and that we are a small veteran-owned business who partners with larger fulfillment centers to offer you some of the best products available and each return is a direct loss to us. Please be kind and don't place orders just to check items out and then send them back.

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That being said... If something is wrong with your order, we will do our best to make it right. Please contact us prior to returning any item.

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Any claims for damaged/defective items must be submitted within 30 days after the product has been received.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

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If you notice an issue on the products or anything else on the order, please submit a problem report.

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Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

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Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

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1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Valentino Unlimited reserves rights to refuse returns at its sole discretion.

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This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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For more info on returns, please read our FAQs.